Shipping & Returns

– Latest update: 5th of June 2025

At WRKS STUDIO SAS, we are committed to offering you a pleasant shopping experience and efficient delivery service. We have also implemented a simple and transparent return policy.

1. Shipping

A. Order Processing Times 

All orders are processed and shipped from Monday to Friday, excluding public holidays. Orders placed before 11 AM are usually shipped within the next 2 business day. Orders placed after this time or on weekends are processed the next business day. A shipping confirmation email with a tracking number will be sent to you as soon as your order leaves our warehouses.

B. Delivery: Carriers, Times, and Rates 

We offer the following delivery methods:

C. Shipping Costs 

Shipping costs are calculated based on the weight/volume of your order and the destination. They are clearly indicated during the order process before your payment is validated. We offer free shipping for orders over €160.

D. Delivery Zones 

We sell and deliver to:
- France

- Europe and European Union including: 
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom. 

- Rest of the world including: 
Australia, Brazil, Canada, China, Hong Kong, India, Israel, Japan, Mauritius, Mexico, Morocco, New Zealand, Norway, Singapore, South Africa, South Korea, Thailand, Turkey, United Arab Emirates, United States

For any other destination, please contact us.

E. Order Tracking 

You can track the status of your order at any time using the tracking number provided in the shipping confirmation email on the carrier's website.

F. Delivery Issues 

In case of any delivery issues (lost package, damaged, significant delay), please contact us as soon as possible at hello@wrksagency.com. We will do our best to resolve the situation promptly.

2. Returns

A. Right of Withdrawal (for consumers) 

In accordance with Article L.221-18 of the French Consumer Code, you have a period of fourteen (14) calendar days from the receipt of your order to exercise your right of withdrawal, without having to provide a reason or pay penalties.

B. Return Conditions 

To be accepted, all returns must comply with the following conditions:
– Products must be returned in their original condition, complete, unused, unwashed, and with their tags.
– Products must be returned in their original packaging, intact and in good condition.
– Certain products cannot be returned for hygiene reasons (e.g., underwear, opened cosmetic products) or if they are personalized. These exceptions will be clearly indicated on the product page.

C. Return Procedure Notification of withdrawal: 

Within 14 days of receiving your order, please inform us of your decision to return a product via:
– An email to hello@wrksagency.com, specifying your order number and the items concerned.

Package preparation: 

Carefully pack the product(s) to be returned, including a copy of your invoice and/or the withdrawal form.

Sending the package: 

Send the package to the following address: WRKS STUDIO, 109 chemin de Chibau Berria, Espace Oihana, Bureau 104, 64500, St Jean de Luz.
Return shipping costs are at your expense. We recommend using a tracked delivery method to avoid any disputes.

D. Refund 

Once we have received and verified the condition of the returned products, we will proceed with the refund for the returned items (excluding initial shipping costs, except in cases of non-conformity or defective products) within a maximum of fourteen (14) days. The refund will be made via the same payment method used for the purchase.

E. Exchanges 

We do not offer direct exchanges. If you wish to purchase another product, please return the original item for a refund and place a new order.

F. Defective or Non-Conforming Products 

In case of a defective product or one that does not conform to the order, please contact us immediately at hello@wrksagency.com, attaching photos of the product. We will arrange for the return of the product at our expense and proceed with a replacement or a full refund, including initial shipping costs.

For any questions regarding our shipping or return policy, please do not hesitate to contact us.